Summary

The Case Management Polit Program (CMPP) is a new initiative to respond to the specific and urgent needs of newly arrived migrants in New York State. Under the supervision of the Legal Clinics Manager, the CMPP Program Coordinator supports operational and case management needs, including data entry and management into various tracking systems for case referrals, placements, and outcomes; service event coordination, including outreach, scheduling clients based on capacity, reserving requisite space, volunteer coverage, and supplies preparation.‍

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Essential Duties and Responsibilities including the following:

• Responsible for the operational needs of the Case Management Project, including data and document maintenance related to the compliance needs of the project’s contractual obligations.
• Collaborate across projects to develop and implement standard operating procedures for case referrals and tracking of legal service outcomes.
• Manage legal referrals and appointments from internal and external partners.
• Coordinate the logistics of events targeted towards newly arrived migrants, including legal screening events legal orientations, and limited scope application assistance.
• Support the client check-in process during group legal services events.
• Create and update a list of organizations for external case referrals and non-legal referrals relevant to this population. Develop and maintain relationships with organizational contacts.
• In collaboration with other program coordinators as appropriate, coordinate all logistics of pro se application assistance events. Schedule and assist participants in obtaining documents necessary to complete pro-se applications and follow up via phone, mail, and e-mail. Support larger team in compiling pro se filings for submission.
• Maintain volunteer database and coordinate volunteer registration and scheduling through different methods including SalesForce.
• Coordinate interpretation needs, and/or written or recorded materials in the language understood by the communities served.
• Maintain tracking systems for services provided, including assessment results, for external and internal case referrals.
• Uses client management databases to register, maintain, and update client records.
• Assist the management team with monthly and quarterly statistical reports.
• Provide attorneys with translation or screening assistance as necessary.
• Create and maintain physical and electronic files for program participants.
• Other duties as assigned.

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Qualifications

• Graduation from accredited college o  university or equivalent professional training related to the position.

• Previous experience managing databases required.

• Previous experience in database and records administration, and in compliance with grant reporting requirements.

• Bilingual: English plus Spanish

• Ability to manage high-volume communication and priorities for a fast-paced   project.

• Ability and experience working with diverse individuals and communities.

• Excellent attention to detail and highly organized.
• Excellent interpersonal, organizational, administrative and communication skills.
• Ability to work both independently and in a highly collaborative team environment.
• A plus, but not required: Experience working as an immigration legal administrative assistant or advocate; and Demonstrated a commitment to social justice issues and experience working in a non- profit or community setting.

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Pay Range

This is a non-exempt, hourly position.

The hourly pay range is $30.21 to $35.71 based on a 35-hour work week ($55,000.00 to $65,000.00 per year).

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Position Type and Expected Hours of Work:

This is a full-time position that will require working a hybrid schedule at our offices in New York City and the Bronx, on site at legal clinical events throughout the 5 boroughs and the Lower Hudson Valley, and remote. The position is generally 9:00AM to 5:00PM Monday – Friday. Additional or shifted hours may be required to meet court and/or program deadlines, or client, event, or outreach needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Remain at workstation and in meetings to complete operational, administrative, and coordination needs of Special Projects programming.
• Travel, as needed, by using public transportation or vehicle, traverse City streets, occasionally ascend/descend stairs, and be exposed to outside weather   conditions.
• Carry a laptop and event-related documents to offsite workstations.